Shipping and returns

About shipping

Shipping cost

It is a pleasure for us to ship to our national and international customers.

Please note that shipping charges outside Perú do not include taxes or duties, as they are the responsibility of the recipient. This includes but is not limited to any customs duties, foreign taxes or other fees that his/her country may impose to take delivery of the order.

National and International shipping rates are generally as follows:

• Peru: $50
• USA: $200
• Europe: €200

Delivery time

Delivery times are estimated since the day of the payment´s confirmation.

Once the payment is confirmed, we will contact you by phone and / or by email to coordinate the estimated date and time of delivery as well as the details of the person who will receive the order.

For national and international shipping:

At the time of packing, we will take a photo of the product and it will be send to you by email or WhatsApp.

Your package will be shipped by DHL and the tracking code will be emailed to you after the purchase.

We currently ship within Perú, USA and Europe. International orders subject to further fees.

We do not accept returns or refunds

However, we want to make sure that you are completely satisfied with your purchase. In case of requesting a modification in the piece, change of size, lengthening of chain, necklace or bracelet, or any other modification, the piece can be returned for its modification at the customer’s expense.

• To pick up at the store

Security measures in the store:

To guarantee the well-being of our clients and collaborators, we have implemented the following security measures:

• Use of hand sanitizer gel.
• Use of masks.
• Taking temperature.
• Social distancing.
• High cleaning measures.
• Limited capacity.

Security measures at the time of delivery:

• We will schedule an appointment at our location in Miraflores, Calle San Martin 355 or at our store in San Isidro, Calle Los Eucaliptos 576 Tda 4 (Monday to Friday from 10:00 am to 6:00 pm)
• You must specify the name of the person who will pickup the piece and the ID or Passport number

Delivery process in Peru:

• We will request the Identity Document of the person authorized to receive the order.
• Once the delivery has been made, we will proceed to take a photo of the person who receives and his or her ID.
• A Delivery Guide must be signed.
• The Invoice will be sent to your email

Keep in mind that:

If at the time the product is delivered in the indicated place, the person registered as the buyer or the person authorized to receive the product is not present, the order will not be delivered. In this case, you must contact Tanya Trahtemberg at the email info@tanyatratemberg.com to reschedule the delivery of the product.

If the product is not received in 2 visits, you can pick it up at our Miraflores store: Calle San Martin 355, after coordinating the date and time. At the time of pick-up, you must present your ID. At the time the product is delivered to your home or if it is picked up at the store, you should check its conditions. If no claim is recorded, it will be understood that the conditions of the product were satisfactory.

About the returns

Changes or returns do not apply to unique pieces and can be made within a maximum period of 7 calendar days from the date the piece was purchased.

To request an exchange or return you must:

• Send an email to info@tanyatrahtemberg.com, requesting the exchange or return specifying the reason. Enter the Order Number in the Subject.
• Once the mail is received, we will be communicating within a maximum period of 5 days.
• The change or return must be made by the person who purchased the product.
• It is important that the product you want to change or return will be at the same conditions in which it was delivered, with the packages, bags, manuals or user guides (if it corresponds).
• Before proceeding with the exchange or return, the pieces will be evaluated. The diamonds will be tested to ensure their authenticity and the stones will be checked to verify that they are in good condition.

Piece change:

For our clients in Peru, we will coordinate an appointment at our Miraflores store (business hours: Monday through Friday from 10 am to 6 pm) so they can make the change.

Piece return:

• The return of a piece will be accepted in the following cases:
  • The product received is not the one you had selected.
• In no case will the money be refunded. A Credit Note will be made with a maximum validity of 6 (six) months.
• In the case of sales made to foreign customers, it can be returned at the customer’s expense and the customer will be responsible for all duties and taxes.